HCAHPS stands for Hospital Consumer Assessment of Healthcare Providers and Systems and is a standardized survey of hospital patients that will capture patients' unique perspectives on hospital care for the purpose of providing the public with comparable information on hospital quality.
HCAHPS consists of a standardized survey instrument and a set of data collection and reporting procedures. These are used by hospitals to gather information about patients' perspectives on care in hospital. The core set of HCAHPS questions can either be added to a hospital's current patient survey, or used as a stand-alone instrument. HCAHPS is part of a public/private partnership dedicated to publicly reporting valid and comparable information on hospital care quality.
This information serves the goal of increasing consumers’ knowledge of hospital care. It also provides hospitals with data and benchmarks to gauge their performance relative to others.
Charlotte Regional and Peace River Regional are proud to meet its patients’ needs and exceed their expectations when it comes to quality care.